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Terms of service

Make sure you read and understand the terms before you shop.

1. Acceptance of Terms

By accessing, registering, depositing funds, or placing an order on our platform, you automatically agree to all Terms and Conditions stated below. If you do not agree with any part of these terms, you must not use our services.

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms regularly.

2. Services

Our platform provides social media marketing services for various social media platforms including, but not limited to, Instagram, Facebook, TikTok, YouTube, Telegram, X (Twitter), and other platforms.

We do not represent or have any affiliation with these social media companies.

Services are intended solely to improve social media visibility and engagement metrics.

3. User Responsibilities

By using our services, you agree that:

  • You will not use our platform for illegal activities.
  • You will not use our services in violation of any social media platform's Terms of Service.
  • You will provide accurate order information.
  • You understand that service performance may vary due to platform updates and restrictions.
  • You will not place duplicate orders for the same link while an existing order is still active or processing.

4. Pricing, Service Information and Accuracy

  • Prices may change at any time without notice.
  • Service names, descriptions, quality claims, speed estimates, start times, refill periods, drop rates, and minimum/maximum limits are provided for guidance only and may not be accurate, complete, or up to date at any given moment.
  • Service information may be changed, corrected, or updated at any time without prior notice and without individual notification to users.
  • Provider conditions change frequently. A service that performed a certain way previously may perform differently at any time.
  • We reserve the right to add, modify, suspend, or remove any service at any time.
  • Existing orders will continue under the conditions available at the time they were placed whenever possible.

5. Delivery Policy

  • We do not guarantee exact delivery times.
  • Delivery estimates are only estimates and not guarantees.
  • Delays may occur due to platform updates, maintenance, provider issues, technical issues, or force majeure events.
  • Orders marked as processing cannot be canceled or refunded solely due to slow delivery.

6. Test Orders Before Bulk Orders

You are strongly advised to place a small test order on any service before placing a large or bulk order.

  • A test order is the only reliable way to confirm the current speed, quality, start time, and drop behavior of a service.
  • Service performance can change at any time without notice, so past results do not guarantee future results.
  • By placing a bulk order without first testing the service, you accept full responsibility for the outcome.
  • Once an order has started and delivery has been made, it cannot be canceled or refunded because the speed or quality did not meet your expectations.
  • Complaints regarding quality or speed on bulk orders placed without a prior test order will not be accepted as grounds for a refund.

7. Refill Policy

Refill eligibility depends entirely on the service description and on the counts recorded for the order.

A refill request is only valid when the current count falls inside the delivered range:

  • The current count must be higher than the start count recorded at the time the order was placed; and
  • The current count must be lower than the expected end count (expected end count = start count + ordered quantity).

Example: start count 1,000 + order of 500 = expected end count 1,500. A current count of 1,450 is eligible. A current count of 1,500 or above is not eligible. A current count of 1,000 or below is not eligible.

Orders are not eligible for refill or refund when:

  • The current count is equal to or lower than the start count. A loss that exceeds the quantity we delivered is caused by the platform, the account owner, or a platform-wide purge, and is outside the scope of our refill guarantee.
  • The current count is equal to or above the expected end count, as no measurable drop has occurred.
  • The counts do not match the order due to other orders being placed on the same link, from this platform or elsewhere, during the same period.

These count conditions apply regardless of the status shown on the order. An order marked as completed, partially completed, or delivered by the system or by a provider does not by itself create refill or refund eligibility. Eligibility is determined solely by the recorded start count, the ordered quantity, and the verified current count at the time of review.

Additional conditions:

  • Services marked as "No Refill" are not eligible for refill requests under any circumstance.
  • Refill requests submitted outside the refill period will be automatically rejected.
  • Refill requests submitted while the order is still processing or incomplete will be rejected. Wait until the order is marked completed.
  • Orders that have been modified, renamed, deleted, hidden, made private, or otherwise altered after purchase may lose refill eligibility.
  • Counts verified at the time of review are final. We are not responsible for changes that occur between your request and our review.
  • We reserve the right to reject refill requests if abuse is detected.

8. Review and Processing Times for Requests

  • Refill requests, refund requests, cancellation requests, and support tickets are reviewed manually and are placed in a queue.
  • Our platform handles thousands of orders and requests per day. Review times may therefore be significantly longer during periods of high volume.
  • No specific review or resolution time is guaranteed for any request.
  • Requests are reviewed in the order received. Submitting the same request multiple times does not increase its priority and may delay it further or result in the duplicates being closed without response.
  • A pending or delayed review does not by itself entitle you to a refund, compensation, or cancellation.
  • Providers and upstream services may also require time to respond to a request. Delays caused by third-party providers are outside our control.
  • Refill periods are calculated from the order completion date, not from the date your request is reviewed.

9. Refund Policy

  • All deposits are final and non-refundable.
  • Funds added to your account balance cannot be withdrawn back to the original payment method.
  • Refunds, if approved, will only be issued as account balance.
  • Completed orders are not eligible for refunds.
  • Processing orders are not eligible for refunds due to delays.
  • Orders where delivery has already been made are not eligible for refunds based on speed or quality expectations.
  • Orders where the current count is equal to or below the recorded start count are not eligible for a refund, as the loss exceeds the delivered quantity and is attributable to the platform or the account owner.
  • Orders where the current count is equal to or above the expected end count are not eligible for a refund, as the ordered quantity has been delivered in full.
  • Orders placed on private, invalid, unavailable, deleted, restricted, or incorrect links are not eligible for refunds.
  • Orders placed without a prior test order are not eligible for refunds based on speed or quality.
  • No refunds will be provided for services clearly marked as "No Refill."
  • A delayed review of a refund request does not entitle you to an automatic refund.

10. Chargebacks and Payment Disputes

  • By making a payment, you agree not to initiate chargebacks, disputes, reversals, or payment claims.
  • Any chargeback or payment dispute may result in immediate account suspension.
  • Accounts involved in fraudulent payment activity may be permanently terminated.
  • Any losses, fees, or damages resulting from payment disputes may be recovered through legal means where applicable.

11. Account Suspension and Termination

We reserve the right to suspend or permanently terminate any account without prior notice if:

  • Fraudulent activity is detected.
  • Abuse of refill systems is detected.
  • Multiple duplicate orders are placed intentionally.
  • Attempts are made to exploit bugs, pricing errors, or system vulnerabilities.
  • The user violates any provision of these Terms.

12. Abuse, Harassment, and Staff Protection Policy

We maintain a zero-tolerance policy regarding abuse.

Users may not:

  • Use abusive, offensive, threatening, discriminatory, racist, or harassing language.
  • Insult, attack, or threaten staff members.
  • Spam support channels repeatedly.
  • Attempt to intimidate staff into providing refunds, compensation, or special treatment.
  • Spread false information intended to damage the reputation of the platform.

Violations may result in:

  • Support restrictions.
  • Temporary account suspension.
  • Permanent account termination.
  • Removal from community groups and support channels.

Any staff member found engaging in abusive, offensive, threatening, discriminatory, or unprofessional behavior toward customers will face disciplinary action, including immediate termination of employment or access privileges.

13. Support Policy

  • Support requests must contain accurate information and order IDs when applicable.
  • Repeated duplicate tickets may be closed without response.
  • Support response times are not guaranteed.
  • Users are expected to communicate respectfully with staff and other users.

14. Service Quality Disclaimer

We do not guarantee:

  • Permanent followers, likes, views, comments, or engagement.
  • Future interaction from followers obtained through our services.
  • Protection from social media platform updates or algorithm changes.
  • Account growth, revenue, business success, or marketing results.
  • That listed speed, start time, or quality figures are accurate at the time of your order.
  • That a service will perform the same way on a bulk order as it did on a previous order.

Service performance may fluctuate depending on platform conditions.

15. Platform Liability Disclaimer

We are not responsible for:

  • Account suspensions.
  • Account restrictions.
  • Content removals.
  • Shadow bans.
  • Demonetization.
  • Username changes.
  • Profile restrictions.
  • Any actions taken by social media platforms.

Users assume all risks associated with using social media marketing services.

16. Privacy Policy

We respect your privacy.

  • Personal information is used only for account management, payment processing, and service fulfillment.
  • We do not sell customer information to third parties.
  • Information may be disclosed only when required by law.

17. Limitation of Liability

Under no circumstances shall we be liable for:

  • Lost profits.
  • Lost business opportunities.
  • Data loss.
  • Account losses.
  • Indirect or consequential damages arising from the use of our platform.

The maximum liability of our platform shall never exceed the amount paid by the customer for the specific order in question.

18. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which the company operates.

19. Agreement

By registering an account, depositing funds, or placing an order, you acknowledge that you have read, understood, and agreed to all Terms and Conditions stated above.